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Frequently Asked Questions

GENERAL QUESTIONS

Yes, if you choose any our Hosted Service Plans then you must have an internet connection to use EZ-School.
Of course! If you already have a website, you can easily add your current design and layout to your EZ-School powered site. You can also easily set up your EZ-School site with a custom domain name or subdomain.
Nope. We host your EZ-School ERP on our own powerful cloud servers. We've carefully configured them to provide you a consistent performance. There's no need for you to setup your own server.
No, you do not need to buy your own domain. You’ll get a free sub domain on ez-school.com with your desired site name that you specify at the time of registration. So your site address will look like www.mysite.ez-school.com .
Once you signup you will get an email with all the instructions, which will help you to get started immediately. Your EZ-School is only few clicks away.
Absolutely. EZ-School is really easy to setup - you just need to sign up and choose an appropriate plan, and we configure all the things needed for EZ-School . You don't need any technical skills to manage your site.
Nope. EZ-School is currently only available in English, but you can modify the most of the content of your website in your desired language.

SUPPORT

Yes, your subscription includes complimentary support via our online forums for the duration of your subscription.
Our support team will assist with general and technical questions as well as any technical errors you encounter. We do not provide customization services, but let us know if you have questions and we’ll be happy to make recommendations.
Response times vary based on volume but we do our best to respond to all questions within several hours during business hours, or the next business day if submitted during off hours.
Our support is only offered through a forum based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.
 
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